Refund policy

Return & Refund Policy

Last Updated: August 13, 2026

Thank you for shopping with Create It With Robin! Because many of our products are handmade, custom-prepared, limited quantity, or created specifically for crafting, please review our return and refund policy before placing your order.

Returns & Exchanges

Due to the nature of our products, all sales are final unless your order arrives damaged, defective, or you receive the incorrect item.

We do not accept returns or exchanges for change of mind, accidental purchases, or items that are no longer wanted.

Craft Kits & DIY Supplies

Craft kits, wood pieces, blanks, embellishments, fabrics, and other DIY supplies may contain slight variations in color, texture, grain, size, or appearance. These variations are normal and are not considered defects.

Some kits may contain handmade, hand-cut, vintage, repurposed, or limited-quantity materials, so substitutions of equal or greater value may occasionally be necessary.

Digital Products & Tutorials

Due to the nature of digital products, downloadable materials, online tutorials, classes, and other digital content, digital purchases are non-refundable once access has been provided or the product has been downloaded.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your name, order number, a description of the issue, and clear photographs of the item and packaging so we can review the situation.

If we determine that an item was damaged, defective, or sent incorrectly, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

Shipping Costs

Original shipping charges are non-refundable unless the refund is due to an error on our part.

We are not responsible for packages that are delayed due to the shipping carrier or for packages shipped to an incorrect address provided by the customer at checkout.

Cancellations

Because we begin preparing orders as quickly as possible, orders cannot be guaranteed to be canceled once they have been placed.

If you need to request a cancellation, please contact us immediately. If your order has already entered processing, production, packing, or shipping, cancellation may not be possible.

Pre-Orders & Limited-Quantity Items

Pre-order, mystery, seasonal, event, and limited-quantity products may be prepared specifically based on the number of orders received. Because of this, these purchases are generally final sale and non-refundable unless the item arrives damaged, defective, or incorrect.

Refunds

When a refund is approved, it will be issued to the original payment method whenever possible. Processing times after a refund is issued are determined by your bank, credit card company, or payment provider.